Your role:In conjunction with operational teams and in response to feedback, the CS Knowledge Specialist(Social Content) works to ensure that all infomation is available to the Customer Support team in the right format at the right time in the designated language. To consistently deliver our knowledge in various formats including text FAQ, graphic images or even videos to ensure the p****s understand them correctly and easily. To consistently look for opportunities to improve the experience of both internal and external customers by sharing feedback and recommendations with the relevant contacts. What you will do•Translate and replace the subtitle and curate the video accordingly from English source gameplay video.•Graphic image making based on requirements.•Manage public knowledge on Social channels and collect valuable feedback.•Translate / localize knowledge articles based on the assigned Game titles and Categories, within the given timeline and quality standard.•Develop deep understandings of Ubisoft products and CS process so as to better support our agents and teams.•Work as the member of Continuous Improvement Team CN for better P**** Experience guarantee.•Other tasks assigned by the leader.What you should be equipped with•2 or 4 years and above working experience on videogames or customer service.•Experienced in translating from English to Chinese and vice versa.•Good command of English in both speaking and writing.•Good understanding of social media activity, WeChat, Weibo, Facebook, Twitter, YouTube•Video/Graphic editor(be familiar with PS, PR or ****native tools…)•Be mindful and pay attention to details.•Good team spirit and mindset of collaboration.•Be able to work independently with the tasks assigned and self-motivated.Your bonus points•Interest and passion for videogames and work to have fun

育碧成都自2008年建立后已成为中国西部地区主要游戏研发工作室之一，并拥有超过320名员工致力于研发育碧旗下的经典游戏。我们与其他育碧工作室合作研发了多个AAA游戏，如《刺客信条》、《碧海黑帆》及《荣耀战魂》。同时我们也致力于自主研发休闲类游戏，如《疯狂兔子：奇遇派对》以及将多款育碧经典游戏移植到Switch平台。同时，育碧成都工作室也是研发前沿性技术的领军者，其“Games As A Service (GAAS)” 的理念带领企业不断推陈出新。成都工作室的技术团队开发的产品被运用于育碧旗下众多知名游戏品牌，有效协助研发团队基于科学数据做出准确决策。 Established in 2008, Ubisoft Chengdu is one of the key game studios in western China and a full-fledged production center, with over 320 talents contributing to Ubisoft’s line-up. We have a strong track record of co-development on Ubisoft’s biggest brands such as Assassin’s Creed®, Skull and Bones™ and For Honor®, as well as developing casual games such as Rabbids party game and bringing hit titles to Switch. Meanwhile, we are also a pioneer in cutting-edge technology driving Ubisoft’s “games as a service (GAAS)” ethos. Chengdu’s technology team develops products that empower production teams to make educated, data-driven decisions on hit Ubisoft brands.