Position Summary:

Serve as a primary technical field contact for Illumina customers, responsible for all new installations, customer trainings, and providing data analysis, logistical, and troubleshooting support in their territory with the primary goals are to ensure maximum utilization of Illumina systems to drive revenues and sustain customer retention.

All About You
Responsibilities:

•Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction.
•Troubleshooting issues related to users technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
•Developing and maintaining positive relationships with customers in assigned territory.
•Helping to maintain and increase product usage, and supporting routine sales efforts through technical presentations and demonstrations.
•Providing strategic and competitive customer feedback to Marketing and product development teams.
•Developing key company processes that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements:

•Minimum 2 years of biotech experience preferred.
•Prior field experience supporting customers using sequencing or array technologies preferred
•Demonstrated experience with next gen or high throughput sequencing sample prep technologies and protocols preferred
•Demonstrated understanding of commonly-used sequencing data analysis software applications preferred
•Outstanding problem solving and interpersonal skills
•Demonstrated written and verbal communication as well as training skills
•Clear vision of and commitment to providing outstanding customer service

Education:

•MS in Genetics, Molecular Biology or Bioinformatics preferred.

Job Deion (工作说明)

任务和职责：

•负责新装置的协调工作，包括设备检查、仪器检测和客户培训。 审查和批准设备的运行质量，并指导客户按照常规说明对系统进行操作和维护。
•解决用户在专业技能、生物化学/分析设计、实验设计、软件和仪器方面遇到的问题。 说明客户需求，将解决问题的责任落实到销售人员、工程人员或公司其他人员身上。
•发展并维护与指定地区客户之间的良好合作关系。
•通过技术讲解和示范来协助维持并提高产品的使用，以及提高日常销售业绩。
•为市场营销和产品研发团队提供具有战略性和竞争性的客户反馈。
•开发有助于我们完成构建世界一流客户支持组织这一使命的重要公司流程。

以上任务和职责只是此职位的基本职能；随着企业运营情况的变化，您可能需要适度承担一些额外的工作。

岗位要求:

•有至少2年生物技术工作经验者优先
•有使用测序或阵列技术进行现场协助客户经验者优先
•具备下一代或高吞吐量测序样品准备技术与规范者优先
•能够良好理解并使用通用性测序数据分析软件者优先
•出色的解决问题和人际交往能力
•良好的书面和口头交流能力和培训技巧
•有清晰的愿景并乐于提供卓越客户服务

教育背景:

•遗传学、分子生物学或生物信息学硕士学位优先。

Illumina是一家领先的生命科学工具和综合系统开发、制造和营销商，其产品主要用于大规模分析遗传变异及其功能。这些系统让在几年前还不敢想象的研究得以顺利开展，使我们更加靠近实现个性化医疗的目标。随着技术的飞速进步，提供创新、灵活、可扩展的解决方案和业内领先的支持服务配套至关重要。
我们致力于通过强调互动协作、快速交付解决方案、满足客户需求来面对这项挑战。
我们的客户广泛分布于全球，涵盖了学术组织、政府部门、制药厂商、生物技术公司和其他领先的机构。