What You’ll Do
Deal Manager Responsibilities:
• Point of contact for the assigned deal with direct engagement with deal stakeholders
• Provide a regular status updates for managed deals and pipeline review
• Partner with operations managers to report out to deal stakeholders for major milestones
• Engages with specialists to execute the successful delivery of the assigned deals
• Align/Engage with other Regional DM Managers to ensure consistency of operational practices, review of best practices, close gaps
• Will be responsible for working in close alignment with Regional Operations Manager (customer ops, segment ops or country ops)
• Accountable for alignment with offer and capabilities teams for their respective Deal Type(s)
• Evaluates project results against success metrics. Recommends or implements changes to processes, resources and solutions that improve productivity and end product.
Scope:
• Accountable for the execution, health and success of his/her deals
• Follow a structured workflow management set of activities
• Once the deal is sensed and relationship agreed with customer ops, segment ops, country ops, partner ops and/or DMO leader; the Deal Manager is the single point of contact for all deal related activities/updates
• Customer facing interactions/engagements as agreed upfront
• Responsible for continuously engaging with stakeholders to realize gaps and drive efficiencies
• Case creation, escalation and resolution (on behalf of customer/sales)
• Flexible skill sets to handle all type of deals (Every deal manager should have a specialism - products, supply chain, services, billing, etc.)
Who You Are
4+ years of working experience; Experienced professional using best practices and knowledge of internal or external business issues to improve process improvements, policies, services and practices. Works independently, receives minimal guidance; only general direction from manager then determines best approach to accomplish work. Acts as a resource for colleagues with less experience.

Cisco Systems, Inc. (known as Cisco) is an American multinational technology conglomerate headquartered in San José, California, in the center of Silicon Valley, that develops, manufactures, and sells networking hardware, telecommunications equipment, and other high-technology services and products.[4] Through its numerous acquired subsidiaries, such as OpenDNS, WebEx, and Jasper, Cisco specializes into specific tech markets, such as Internet of Things (IoT), domain security, and energy management.