-Enter and manage customer orders in in-house system
-Monitor materials availability against customer demand. Coordinate with relevant commercial, planner, logistics & credit control to complete order fulfillment tasks on timely basis.
-Require to plan for customer’s orders based on customer’s request dates
-Have the absolute order ownership and work proactively with customer & Sales on material requirements.
-Identify customer needs, resolve immediate issues or highlight it to a higher level of authority
-Coordinates and communicates customer requirements with other personnel within the department as well as with other departments to ensure customer’s requirements are met in a timely manner
-Cooperate with sales to coordinate customer inquiries and complains.
-Achieve ease of doing business by knowing the factory well and respond to customers promptly to drive for service excellence
-Need to have basic knowledge of import and export business

Requirements
-Diploma or equivalent in Supply Chain Management / International Trade or related areas.
-5 years of relevant experience in customer service/ order fulfillment
-Ability to communicate cross culturally and cross functionally
-Able to work in a dynamic and fast paced environment
-A good team player with excellent organization and coordination skills.
-Possess initiative, drive, and discipline and can work independently
-Must be a self-motivated person with the ability to handle multiple tasks simultaneously.
-Good spoken/ written communication skills in both Mandarin and English.
-Computer skills specifically in Microsoft Office and literacy with the Internet, and better prefer if have ERP experience.

特诺尔爱佩斯(苏州)高新塑料有限公司是特诺尔爱佩斯公司的全资子公司。特诺尔爱佩斯公司成立于1924年总部设于美国的Pawtucket。公司主要是开发、生产和销售复合材料、工程塑料及相关产品。
公司致力于创造一个良好的工作环境，以激发员工贡献、发展自身的潜力。公司与个人的良好结合将使我们公司在各个方面持续发展。