岗位职责：1.处理学员投诉，疏导客户情绪，负责投诉单后续问题跟进解决，提升客用满意度；2.维护客户关系，妥善处理不满意客户的诉求；3.跟进投诉处理进度及监督结果反馈4.建立校区客诉及服务体系与标准；5.日常客诉数据的分析和反馈，优化客诉流程。任职要求1.全日制本科及以上学历，客户关系等相关专业优先；2.3年以上学员工作经验；再好未来，新东方工作过优先。3.抗压力强，做事认真细心，乐观开朗，有很好的责任心。4.熟悉各种办公设备，熟练使用EXCEL、WORD、PPT等日常办公软件；

集团简介Introduction杨梅红艺术教育集团创立于2005年，是专业的早期艺术教育全球连锁机构。旗下有杨梅红国际私立美校、杨梅红私立儿童美术馆、杨梅红艺术教育研究院、杨梅红国际预科学院等分支机构。课程研发中心分别设在美国华盛顿和中国深圳，校区分布在华盛顿、多伦多、巴黎、北京、上海、深圳、台湾等地区。YMM Art Education Group is a professional early childhood visual arts education organization founded in 2005. It owns a range of branches, including YMM Art Academy, YMM Children's Art Gallery, YMM Art Education Research Institute, and YMM Art Academy International Preparatory Center. With the Research and Development headquarters in Washington, D. C. area and Shenzhen, YMM also has teaching centers across the globe in Washington, D. C., Toronto, Paris, Beijing, Shanghai, Shenzhen, Taiwan, and many other cities.杨梅红目前拥有全职教师超过1000位，每年有数万名孩子在杨梅红的全球各个校区学习，学生年龄涵盖2至18岁。许多学生升入库伯联盟学院、罗德岛设计学院、剑桥视觉及表演艺术学院、纽约视觉艺术学院、芝加哥艺术学院、东京多摩艺术大学、巴黎时装工会学院、俄罗斯列宾美院 、中国中央美院等数十所全球著名艺术大学。YMM currently has over 1,000 full-time teachers and tens of thousands of students ages 2-18, worldwide. Many students are admitted to the Cooper ****, Rhode Island School of Design, Cambridge School of Visual & Performing Arts, School of Visual Arts, School of the Art Institute of Chicago, Tama Art University, école de la Chambre Syndicale de la Couture Parisienne, The Russian Academy of Arts, China Central Academy of Fine Arts, and many other well-known art colleges and universities.教育理念：Pedagogical Philosophy:用艺术启迪智慧。To Enlighten Wisdom by Art.教育目标：Pedagogical Vision:给孩子一个智慧而有品位的人生。To Guide All Children to Live an Intellectually and Culturally Enriched Life.集团使命：Mission:用艺术的力量推动人类的文明与进步！To Advance Civilization Through the Power of Art.