RESPONSIBILITIES:· Deliver timely, accurate, and respectfully follow up to customer questions and issues· Build deep knowledge of 2K products· Troubleshoot game issues on PC, Mobile, PlayStation and Microsoft consoles· Take ownership of Customer Service incidents and work to resolve them successfully· Interact effectively with customers and internal developers· Escalate issues as needed· Assist in generating training materials and customer-facing documentation· Become the subject matter expert for Tier 1 and Tier 2 Support· Work closely with other customer service associatesKNOWLEDGE AND SKILLS:· Technically proficient with PC's and various gaming consoles· Computer literacy, specifically MS Office Suite and G Suite· Ability to quickly learn customer service based tools and techniquesREQUIRED QUALIFICATIONS:· High School diploma or equivalent· Minimum age of 18 years and above· Proficient in Windows and MS Office· Strong verbal and written communication skills· Ability to proficiently read, write and speak English (at a C1 level) and either: Mandarin Chinese or Cantonese (at a C2 level)· Working knowledge of current video game platforms and related hardware· Excellent attention to detail· Ability to establish and maintain effective working relationships with 2K teams and our customers· Reliable and can be counted on to work all scheduled shifts· Capable of working any mandatory overtime which can occur during the workweek, weekends, and holidaysPREFERRED QUALIFICATIONS:Previous customer support experience in an online environmentFamiliarity with Zendesk, helpdesk software or issue/bug tracking tools1+ years of Customer service experience

关于2K Chengdu仟之游软件科技（成都）有限公司于2011年在成都创立，前身是2007年于上海创立的2K中国测试团队。公司是美国take-two互动软件公司（纳斯达克代码：TTWO）的全资子公司。我们同遍及全球的2K工作室密切协作，致力于游戏产品的测试以及质量保证环节，为全球的玩家提供高品质的游戏产品。我们参与测试的游戏产品遍及PC，游戏主机，智能手机，平板电脑等游戏平台。涵盖了当今各大游戏类别，包括射击，角色扮演，体育，策略和休闲游戏等。其中包括广受玩家喜爱的生化奇兵（Bioshock）系列，无主之地（Borderlands）系列，NBA2K系列，NBA Online，席德梅尔的文明系列，以及幽浮（Xcom）系列。同时我们也参与包括日文，韩文，中文等亚洲语言游戏产品的本地化测试。2K Games的总部在美国加利福尼亚的诺瓦托，是美国take-two互动软件公司（纳斯达克代码：ttwo）的全资子公司。About 2K Chengdu2K Chengdu is a QA studio subsidiary of 2K, a wholly owned publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). The studio opened its doors on 2011 after moving the 2K China QA team from Shanghai where they were previously located since 2007.The studio works closely with other 2K studios all over the world and is committed to providing consumers with high-quality interactive entertainment experiences, and quality assurance for 2K’s growing lineup of products for console systems, handheld gaming systems, personal computers, smartphones and tablets, including critically-acclaimed RPG, Strategy, **** and Sports franchises such as BioShock, Borderlands, NBA 2K, NBA Online, Sid Meier’s Civilization, and XCOM. 2K Chengdu also features state of the art localization testing facilities covering Simplified Chinese, Traditional Chinese, Japanese and Korean.Headquartered in Novato, California, 2K Games is a wholly owned publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).