Job Deion
岗位描述

The Service Desk Engineer is responsible for providing first line support to PrimeXM’s clients. The Service Desk Engineer will be the initial point of contact for all incidents and requests that come through via telephone, email or the Service Desk portal.


Responsibilities include responding to and logging all requests and incidents. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing the Knowledge Base, and escalating support requests to the relevant technical support team if needed.


Main Responsibilities

? Maintain a solid understanding of PrimeXMs offering, forthcoming releases, and the clients setups.

? Addresses and resolves basic incidents and requests log all incidents and requests engages other service desk resources to resolve incidents that are beyond the scope of their responsibility.

? Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Document resolution and update the Knowledge Base.

? Liaising with other departments on behalf of clients, and as part of internal projects.

? Distributing information and requirements from other departments to clients. ? Documenting work, updating existing documentation.


Key Requirements

? BSc/BEng in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field.

? English writing and reading skills is a must.

Other foreign language(s) are bonus, but not compulsory.

? Must have aptitude for technical support, project management and consultancy.

? Previous experience preferred but not necessary.

? Ability to grasp technical and financial concepts quickly and provide effective and efficient solutions.

? Must have a keen interest in Financial Markets, any experience is an advantage.

? Ability to work with a team of technology specialists, understand technical requirements and manage the configuration of new and complex systems.

? Ability to interact with clients and peers with a flexible and mature attitude to work.

? Target driven and self-motivated.

? Strong and efficient organisational skills, ability to prioritise different tasks quickly and take responsibility to get things done.

? A team p with an ability to work with minimum supervision.

? Able to work under pressure and meet tight deadlines.

? Spotless record and strong ethos.

? Attention to details

? Can work and study on their own, but can also work as a team

PrimeXM是全球领先的金融交易技术供应商。
自2010 年在瑞士苏黎世成立以来，PrimeXM成功地拓展了全球市场，并快速成长为行业的领军人。目前全球范围内已有数百家金融企业，包括众多知名的银行、流动性提供者以及经济商在使用我们的技术。我们的企业以专业透明著称，PrimeXM的品牌也日益成为可靠、信赖的代名词。随着客户的口口相传，我们的用户迅速增长，PrimeXM 社区正在不断壮大。该社区为客户更好地交换流动性及拓展关系网提供了无可比拟的国际性平台，来自世界各地迅速增加的新用户更不断充实着我们的PrimeXM社区资源。我们的社区使客户、客户之间以及PrimeXM
形成了良性的互助关系，让每个成员都在健康、透明的环境下迅速发展，互利共赢。

作为一个专业的金融交易技术供应商，PrimeXM一贯坚持透明与中立的立场，只专注技术研发，不涉足与客户竞争的领域。我们积极地观测市场动向、专心聆听客户的建议，不断革新自己的技术，研发新功能；我们热忱、活力、经验丰富的团队则来自全球18个国家和地区，大家各司其责，全心全力为我们的客户提供最优质的产品及服务。