Job Deion
A Technical Account Manager (TAM) is responsible for interacting with our existing and new clients. The TAM will be proving support and managing the relationship between PrimeXM and the clients, focusing on advising clients regarding our offer, applying technical solutions, and seeking opportunities to develop business. The TAM will develop a strong technical understanding of PrimeXMs system and services as well as the clients setups, identifying trends and cross-selling solutions to clients. Additionally, the TAM must ensure clients are fully leveraging our system’s capability to satisfy their business requirements.
The TAM, should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. The ideal candidate should also, be results-driven and aspire to achieve specific goals.
Ultimately, the TAM will be providing technical, product and business knowledge to support sales process and strengthen customer relationships.

Main Responsibilities
•Building and maintaining a solid relationship with existing and new clients through multiple communication channels.
•Providing account management, technical guidance and training to clients during the on-boarding process.
•Handling client enquiries related to changes to their setup, including and additional fees involved.
•Maintaining a solid understanding of PrimeXMs offering, forthcoming releases, and the clients setup.
•Identifying new business opportunities with the existing clients.
•Sending clients communication, updates, new available features, etc.
•Managing client expectations when required.
•Manage communication between our clients who want to have mutual connections (maker-taker agreements and inter, etc.).

Secondary Responsibilities
•Handling contract signing and setup details for new clients.
•Liaising with other departments on behalf clients, and as part of internal projects.
•Distributing information and requirements from other departments to clients.
•Obtaining feedback and updates from the client, escalating as necessary.
•Representing the company at events and expos.
Key Requirements ：
•Bachelor of engineering / Bachelor of Science in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field. Master of Science / Engineering
• Master of Science / Engineering in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field will be considered as an advantage.
•Fluent written and spoken English, any foreign languages are useful but not necessary.
•Must have experience or knowledge of technical .
•Previous experience preferred but not necessary.
•Ability to grasp technical concepts quickly.
•Strong organisational skills, ability to prioritise different tasks quickly.
•Must have a keen interest in Financial Markets, any experience is an advantage.
•Must have integrity and strong communication skills.
•Customer focused, results driven and self-motivated.
•Efficiency and ability to take responsibility and get things done.
•A team p, and able to work with minimum supervision.
•Able to work under pressure and meet tight deadlines.
Employment Conditions
Full-time, candidates must have the right to live and work at Shanghai.

PrimeXM是全球领先的金融交易技术供应商。
自2010 年在瑞士苏黎世成立以来，PrimeXM成功地拓展了全球市场，并快速成长为行业的领军人。目前全球范围内已有数百家金融企业，包括众多知名的银行、流动性提供者以及经济商在使用我们的技术。我们的企业以专业透明著称，PrimeXM的品牌也日益成为可靠、信赖的代名词。随着客户的口口相传，我们的用户迅速增长，PrimeXM 社区正在不断壮大。该社区为客户更好地交换流动性及拓展关系网提供了无可比拟的国际性平台，来自世界各地迅速增加的新用户更不断充实着我们的PrimeXM社区资源。我们的社区使客户、客户之间以及PrimeXM
形成了良性的互助关系，让每个成员都在健康、透明的环境下迅速发展，互利共赢。

作为一个专业的金融交易技术供应商，PrimeXM一贯坚持透明与中立的立场，只专注技术研发，不涉足与客户竞争的领域。我们积极地观测市场动向、专心聆听客户的建议，不断革新自己的技术，研发新功能；我们热忱、活力、经验丰富的团队则来自全球18个国家和地区，大家各司其责，全心全力为我们的客户提供最优质的产品及服务。