Position SummaryThe Technical Service Engineer is responsible to provide high quality service in Sungrow warehouse for product maintenance, repairing, as well as supporting the customer through service hotline and email and warehouse inventory management. You are a proactive, reliable and resilient engineering professional who has a passion for finding solutions. This role needs to coordinate with internal teams to efficiently deliver service solutions (residential and C&I projects) for troubleshooting and repairing, support senior service engineers to improve service solutions and manage inventory, as well as conduct ad-hoc projects. This is a full-time role based in Pendle Hill Sydney with occasional inter-state travel.Key responsibilities:•Provide after sales service support for key customers through telephone and email•Conduct inverter testing fault diagnosis and repairs•Manage technical problems that are recorded and tracked within the internal system and liaise with R&D team for improvement and development•Keep a good record of the spare parts/unit inventory•Continuously develop knowledge of all relevant products and services•Communicate with the management, sales team and customers to support the business developmentSkills and experiences required:•Based in Australia•Current drivers licence•Electrical Engineering, Renewable Engineering and or similar ****•At least 1-3 years of technical support or product maintenance experience preferred•Excellent communications skills (Written and Verbal) in English and fluent (Verbal) in Mandarin•Excellent and professional telephone customer service skills•Attention to detail and able to understand the big picture•Strong problem-solving and analytical skills•Strong organisation and time management skills handling multiple tasks at once

阳光电源股份有限公司（股票代码：300274）是一家专注于太阳能、风能、储能、氢能、电动汽车等新能源电源设备的研发、生产、销售和服务的国家重点高新技术企业。主要产品有光伏逆变器、风电变流器、储能系统、水面光伏系统、新能源汽车驱动系统、充电设备、可再生能源制氢系统、智慧能源运维服务等，并致力于提供全球一流的清洁能源全生命周期解决方案。 自1997年成立以来，公司始终专注于新能源发电领域，坚持以市场需求为导向、以技术创新作为企业发展的动力源，培育了一支研发经验丰富、自主创新能力较强的专业研发队伍；先后承担了20余项国家重大科技计划项目，主持起草了多项国家标准，是行业内为数极少的掌握多项自主核心技术的企业之一。 公司核心产品光伏逆变器先后通过TÜV、CSA、SGS等多家国际权威认证机构的认证与测试，已批量销往全球150多个国家和地区。截至2022年6月，公司在全球市场已累计实现逆变设备装机超269GW。 未来，阳光电源将秉承“让人人享用清洁电力”的使命，立足新能源装备业务，加快清洁能源系统集成及投资建设业务发展，创新拓展清洁电力转换技术领域新业务，不断贴近客户需求，积极参与全球竞争，努力将公司打造成为受人尊敬的全球一流企业。