Qualification:1. At least 3 ~ 5 years of IT Helpdesk experience in a professional environment or equivalent.2. Bachelor’s degree or higher in Computer Science, or Information System, or related field. An equivalent combination of education and experience is acceptable.3. Ability to communicate to technical and non-technical staff in verbal/written form in English. Must be proficient in both Chinese and English. 4. Understanding of general desktop hardware and software in Microsoft Windows, macOS, Office 365, Video Conferecing platforms, VPN, Adobe, etc.5. Understanding of daily basic user support and helpdesk process.6. Understanding of ITIL fundation to better cooperate with other skill teams.7. Experience with various end user computing technologies and services, including but not limited to Active Directory, ServiceNow, Comanagement, Apple Business Manager, meeting support, project support, quality assurance, etc.8. Basic knowledge for networking, IP telephony, VDI, etc.9. Ability to participate in on-call rotations that include after-hours and weekend and holiday support.10. Certification in ITIL Fundation, ISO 2000 would be advantageous.General Responsibilities:1. To provide on-site technical support in Tianjin premises.2. To cooperate with the End User Computing team to provide general support for EUC related matters, including but not limited to desktop, printing service, meeting support, video conferencing platform, IT asset management, etc.3. To cooperate with the Network team to provide general support for network related matters, including but not limited to IP Phone, office network, network room, etc.4. To cooperate with the IT Infrastructure team to provide general support for IT Infrastructure related matters, including but not limited to on-premise virtualization and server, public cloud, server room, etc.5. To escalate service requests and incidents to relevant teams and suppliers when needed and collaborate to resolve.6. To perform other related duties as assigned.7. Please note that this role may not be dedicated full-time and may have other responsibilities assigned depending on the work schedule.Project Support:1. To support end user computing related projects, and participate in project coordination, requirement analysis, testing, maintenance, etc.2. To support IT Helpdesk related projects, and participate in project coordination, requirement analysis, testing, maintenance, etc.3. To support IT operation related projects, and participate in project coordination, requirement analysis, testing, maintenance, etc.4. To develop and implement EUC related solutions for business needs in consultation with business units.5. To provide support for end user computing applications.6. Please note that this role may not be dedicated full-time and may have other responsibilities assigned depending on the work schedule.工作地点：天津市滨海新区经济开发区于家堡金融区宝策大厦

宏意星是一家专业化的IT增值服务提供商。作为IBM公司的供应商，宏意星致力于为客户提供专业化的IT运维管理增值服务，致力于为行业客户的商业应用系统提供个性化的软件解决方案。

宏意星运用自身雄厚的技术及资源优势，诠释了一个新的IT服务理念：无论何时、何地，宏意星都随时准备以专业的人性化服务，来保障企业的正常运作和高速发展。宏意星的全部宗旨都基于一条重要的原则，即成果共享与客户关怀。出于这种精神，宏意星人愉快地贡献他们的时间、知识与经验，恪守诚信原则，不断地为客户、员工和社会创造更大的价值。