Primary Purpose
The Lead Consultant is responsible to lead the service delivery of SWIFT Key customers and to support documentation relating to services provided by the team.

Responsibilities
Project Delivery
. To lead the service delivery of SWIFT key customers, focus on central banks, large banks and financial institutions in China, e.g. Peoples Bank of China, Bank of China, Industrial and Commercial Bank of China, China Construction bank etc.
. Drive client experience, strategic initiatives with service team, review service proposal and manage annual operational status
. Work closely with sales, operations, technical help desk, and fulfilment department leveraging teamwork to provide the client with a seamless delivery
. Resolve conflicts and barriers professionally, while appropriately escalating concerns that may jeopardize client experience
. Work independently with strong organizational skills to overcome challenges and ensure our clients needs are satisfied
. Employ polished verbal and written communications to constantly keep our client and sales informed with latest information of SWIFT
. Drive regular customer service meeting, deliver system health check report, troubleshooting course and workshop
. Leverage industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process
. Take part in Incident management, and communicate with customer with party line and incident report.

Customer/Partner Relationship Management
. Support the development of long-term relationship with customers during business development and project delivery
. Manage customer relationship at project management level for project responsible
. Support the development of strategic partnerships with internal parties to strengthen the practice’s go to market and delivery model, hence increasing the competitiveness of the practice

Team/ People Management
. Manage resource plan for the project
. Ensure selfs billability and utilization rate
. Coach and manage team and individual consultants
. Develop high performing, cohesive teams within the project
. Create and provide opportunities for staff development within the project.

Requirement
1. Typically 5 years consulting experience.
2. Experience in SWIFT support is an advantage.
3. Strong analytical skill and communication skill. Interview and report writing skills are essential.
4. Self-motivated, creative and a strong team p.
5. Excellent presentation, negotiation and interpersonal skills.
6. Ability to lead, develop and maintain respectful and trusting relationship.
7. Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate analytical skills.
8. Able to travel as required.
9. Bachelor degree in Computer Science, Information Science.
10. Proven ability to work creatively and analytically in a problem-solving environment.
11. Good knowledge of OS systems, such as AIX, Linux and Windows 2012.

NCS隶属于新加坡电信 Singtel Group，是专注于亚太和中东地区的信息技术和通信工程服务提供商，总部位于新加坡。
NCS凭借精湛的专业领域知识和独有的能力，提供端到端的ICT和通信工程解决方案来帮助政府和企业实现他们的商务价值。我们为企业交付大规模的咨询、开发、系统集成以及基础架构管理等服务。 我们给客户公共的解决方案中还包括移动，社交媒体，门户管理，机器对机器沟通，商务智能和分析。借助20多年的全球经验，我们促进各行业的业务转型，主要集中在银行业，制造业以及公共政务，包括政府，国防及军工，教育，陆路交通及航空，机场，医疗保健，财务服务，电讯沟通，公共事业及制造业。

1998年NCS集团正式入驻中国，在短短的几年内，NCS集团的业务在中国蒸蒸日上，并通过了ISO9001、CMMI L5认证。为金融、制造、航空、医疗、运输、电信等行业的标杆企业提供卓越的增值IT服务。