Major Responsibilities
•To be responsible for providing service management and support to company’s key commercial customers
•To act as a focal escalation contact point to customers on all service issues
•To establish and maintain a close working relationship with internal functional areas and external parties such as service partners in the region related to local and international services/products, service provisioning, fault management, fault resolution, network management, and crisis management
•To monitor the Service Level Agreement (SLA), manage and deliver the projects within agreed schedule, cost and quality

Job Requirement/Qualification:

•Degree holder in Engineering or related disciplines with 3 years’ working experience, or High Diploma with 6 years’ working experience, in telecommunications services industry.
•Solid experience in customer service management role
•Customer-focused, mature, independent and able to work under pressure
•Strong communication and interpersonal skills
•Proficiency in spoken and written in both Chinese and English

电讯盈科有限公司（PCCW Limited）（香港联合交易所上市代号：0008）是HKT集团控股有限公司（HKT）的控股公司，而HKT则是香港首屈一指的电讯商，也是世界级资讯及通讯科技公司。电讯盈科亦持有盈科大衍地产发展有限公司的大部分股权以及包括全资附属公司UK Broadband Limited的海外投资。
PCCW/HKT率先为香港带来 四网合一 的新体验，提供一系列跨越固网、宽频互联网、电视及流动通讯四个平台的创新媒体内容及服务。此外，本集团在致力满足本地及国际商界的先进需要之余，亦为网络商提供领先的技术服务，并承办公营及私营机构的大规模外判资讯科技项目。
为配合中国区的业务发展，以下业务单位诚邀有信心活力、渴望寻求自我发展机会的优秀人才加入。