Primary Function:
The Help Desk Technician supports all BAC approved hardware & software. This covers the steps in the life cycle of the HW and SW:
•installation,
•Training,
•proactive maintenance,
•Repair,
•problem solving,
•end user assistance
For all IT related equipment.
Next to this, he/she assists the Global Business System team with location specific requests.

Principal Duties & Responsibilities:
1.Business requirements
a.Provides Tier 1 and 2 Help Desk support
i.Solving IT hardware and software issues
ii.Logs and tracks support requests using the helpdesk systems
iii.Regular report generation for data analysis and problem resolution
iv.Strong customer focus(lead time, on time delivery and quality)
b.Conducts set-up, monitoring, maintaining and proactive troubleshooting of any business approved hardware and software such as personal computers, printers, audio/visual and telecom related peripherals, specific plant related equipment, …
2.Improvement of working processes
a.Provides management with cost savings and equipment standardization recommendations
b.Participates in efforts to create standard work flow for processes within the Global Business System organization
c.Provides and writes instructions and training for IT related activities and system use.
3.Communication
a.Acts as liaison between the Global Business System Teams, internal BAC employees and external suppliers and customers
b.Provides periodic communications to all stakeholders

Requirements (Knowledge, Skills, Abilities, Attributes etc.):
Over two years of experience in the following:
•Set-up, maintaining and troubleshooting any business approved personal computers, printer, software and telecom and mobile related peripherals
•Set-up, maintaining and troubleshooting recent Microsoft/Linux servers
•Wiring
•Basic network troubleshooting
•Direct facing Customer Service roll as Tier 1 and 2 support and training
•Use of Helpdesk and monitoring software
•Recent Microsoft Windows client platforms
•Mail system ( Microsoft Exchange)
•Basic Microsoft database troubleshooting

Preferred
•A college degree in information technology or related field or a minimum 3 years of relevant work experience
•IT Security Experience
•Microsoft Certified
•Proficient with recent Microsoft Office
•Is able to communicate in an open and transparent way and this at all levels, adapting his/her communication style towards the audience.
•Builds and maintains constructive, effective relationships to achieve objectives.
•Has a high level of customer focus with the ability to identify and prioritize urgent requirements.
•A stress resistant person who’s willing to help others and shift priorities as needed.
•Likes to take ownership and work independently on assignments but also acts as a real team player when working together in projects and on daily tasks.

美国巴尔的摩空气盘管公司(Baltimore Aircoil Company) 由John Engalitcheff在1938年创建, 1985年被安施德公司收购。 BAC公司发展至今已成为全球最大的生产蒸发冷却、蓄冰及换热设备的专业公司。其产品广泛运用于商业用户的空调系统、食品和冷冻行业的空调应用、大量的工业过程冷却和电厂设备冷却等方面。BAC目前在全球范围内拥有近二十家全资、合资或是经授权的生产机构。业务范围涉及北美、南美、欧洲、拉丁美洲、亚洲、南非和澳大利亚等地区和国家。BAC的成长绝对算得上是从小型公司逐渐发展壮大成为跨国巨头的成功典型。BAC公司总部座落于霍华德郡，临近美国马里兰州的巴尔的摩市。

BAC公司早在80年代就开始在亚洲市场拓展业务。1997年，BAC公司和中国大连冰山集团共同投资在大连建立合资企业。2007年在大连成立独资企业即BAC冷却系统(大连)有限公司。 2009年和2010年在印度和马来西亚相继成立独资公司。2010年明确亚洲市场的重要性，上海被定义为亚洲运营中心。2011年在江苏昆山成立又一独资企业，即巴尔的摩冷却系统(苏州)有限公司，将独资企业的生产基地由大连迁往昆山。 2016年底，我们在新加坡注册独资公司，全力拓展东南亚市场。