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资深客服主管-国内运输

刷新时间:2018-11-06

得斯威供应链

10-14万

上海市 | 大专 | 3-5年

基本信息
工作地点:上海市 所属部门:运输部门
职位类别:客户服务/续期管理 招聘人数:1 人
汇报对象:国内运输经理
职位描述

General Responsibilities:
-Be responsible for daily customer service and operation issues , team management and oTMS Super user

Detailed Responsibilities:
Deliver high quality of services to customers to maintain the existing business
Be responsible for team and functional P&L, secure the existing business with a health profit
Know how to use dedicated transport system, oTMS, to monitor the on-going business and be sure the daily date will be uploaded into system on time and accurately
Manage and control vendors’ operations on daily basis
Conduct regular and irregular meeting with vendors for operations reviewing, identify the key issues and solutions for problem solving
Work with VM for vendor selection, evaluation, deployment and the monitoring
Conducts new-comer and on-the-job training to staff to maintain consistent service levels
Develop a high performance service culture within the functional department
Establish team spirit of the team, be an example for the team members
Develop KPIs with team members and monitor individual performance.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
 Align company business target to determine performance targets for the function
 Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
 Develop a team spirit and multitasking capabilities.
 Plan, organize and direct an efficient and effective function.
 Develop IKOs/KPIs within team and monitor individual performance
 Conduct performance appraisals, including coaching
 Identify training needs and opportunities to develop a highly skilled functional department.

岗位要求:
学历要求:大专 工作经验:3-5年
年龄要求:不限 性别要求:不限
语言要求:普通话,英语 专业要求:不限
企业信息
公司性质:其它 公司规模:100-499人
所属行业:交通/运输/物流
企业介绍

上海得斯威供应链有限公司(下文“得斯威”)是全球交通物流服务供应商。
得斯威在全世界有超过80个国家拥有办事机构和全球网络的合作伙伴及代理商。凭借我们专业和全面的服务,约22000名得斯威员工在2015年创造了61亿欧元的全球年收入。
得斯威是哥本哈根股票市场的上市公司并被作为20支交易最活跃的成分股之一,计入OMXC20指数。DSV陆路运输在欧洲名列第三位。全球国际海空运的市场排名也位居前十之列。

企业信息

得斯威供应链

交通/运输/物流

100-499人

其它

上海自由贸易试验区德堡路38号2幢楼二层201、202室

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