Main Responsibilities：
1. Manage retail sales and operations teams to deliver effective customer service in the retail outlets.
2. Provides day-to-day leadership and management to that mirrors the adopted vision, mission and core values of the company.
3. Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
4. Responsible for day-to-day smooth running of retail business including people management, visual merchandising, service recovery, operational issues, staff attrition etc
5. Spearheads the development, communication, and implementation of effective growth strategies and processes for retail operations
6. Responsible for the measurement and effectiveness of all sales and operations strategies and processes
7. Collaborates with organization work teams to develop and implement effective strategies to enhance operational infrastructure, service orientation, systems and processes so as to accommodate the rapid growth objectives of our organization.
8. Motivates and leads retail operations teams; attracts and retain staff
9. Conducts performance appraisal, identifies and address the needs and performance gap of employees.
10.Communicates clearly and directly to employees on performance expectations, service excellence, productivity, and accountability.
11.Coaches or mentors retail staff as appropriately.
12.Work with inventory team to manage and maintain healthy inventory levels at retail levels
13.Maintains a favorable working relationship with all employees to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continuous improvement.

Requirements:
1. Diploma / Bachelor Degree in Business or related disciplines
2. Minimum 5 years of experience in managerial roles preferably in retail operations
3. Goal getter and passionate in retail operations
4. Able to withstand retail hours and work on weekends and public holidays

CHARLES & KEITH品牌成立于1996年，以风尚鞋履博得现代摩登女性的青睐。以此为契机，品牌迅速拓展和丰富配饰产品系列，推出包含手袋、腰带、太阳眼镜以及手环，钥匙扣及数码周边也于2014年全新上线。
CHARLES & KEITH始终致力于成为最受欣赏的时尚公司，不断提供高产品质量与服务。与商业伙伴的紧密合作促使品牌在不同地区市场上迅速健康的发展。将流行元素完美注入日常装扮，实用、多变的时尚哲学让品牌拥有广阔的市场前景。
今天，CHARLES & KEITH已在全球超过400多座城市的主要购物区设立零售门店。官方购物网站CHARLESKEITH.COM让全球顾客，包括美国、亚洲以及欧洲在内的消费者都能体验CHARLES & KEITH的卓越服务。
在中国
2010年，CHARLES & KEITH在上海开设首家中国专卖店，并且以飞快的速度全面扩展。直至今日，CHARLES & KEITH陆续在中国各大城市如上海、北京、广州、成都、天津、昆明、郑州、南京、太原、苏州、余姚开设多家专卖店。
为更好服务于中国顾客， CHARLESKEITH.CN中国购物网站于2013年正式登陆，更多年轻消费者将在此轻松获悉前沿时尚，选购心仪商品。
我们的核心价值观：团结一心
                  诚信、尊重以及开诚布公
                  热衷于追求完美
                  以客户为中心
                  激励与授权员工
公司提供完善的薪资福利、年休假、培训及发展机会。诚邀热诚、富有团队精神、认真负责的您加入我们年轻而有活力的团队。
上海、北京、广州、成都、天津、南京、苏州、徐州、武汉、襄阳、常州、宁波、余姚、合肥、蚌埠、杭州、金华、温州、无锡、江阴、沈阳、大连、青岛、石家庄、威海、烟台、保定、太原、西安、深圳、福州、厦门、泉州、晋江、佛山、南昌、成都、重庆、长沙、绵阳等全国各大城市。

官方网站：www.charleskeith.cn
网络旗舰店：http://charleskeith.tmall.com/

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