•Work as the point of contact person for project delivery in the assigned region. •Coordinate, connect, and working with the overseas teams to ensure the successful delivery of service and products.•Respond to customers’ requests and handle problem solving in the delivery process together with the overseas production team.•Actively participated in client related meetings internally and externally with colleagues from different departments.•Work with experts from different service and product groups to provide the customer with the best solutions to their needs.•Handle customer complaints and provide a satisfied solution together with the related service delivery team.•Maintain the assigned customer information in the CRM system. •Responsible for client feedback collection and generating monthly report.•Seldomly but possibly to work on client related admin tasks. •Other tasks as required by the line manager.Requirements:•Experience in games industry is preferred.•Fluent English speaker.•Self-driven. Able to deliver the best results without supervision.•Positive, proactive, and optimistic.•Compliant with the process requirement to use CRM system and online data server for timely data/document entry.

公司介绍：熠文游戏工作室 (Keywords Studios)是一家全球电子游戏行业的国际服务提供商，在马德里，都柏林，伦敦，巴塞罗那，米兰，东京，新加坡，上海，新德里，普纳，蒙特利尔，西雅图，洛杉矶，墨西哥城，波特兰，罗利，奥拉多和里约热内卢（此外还有！）设有工作室。我们在全球拥有超过13000名热爱游戏的员工，在全球范围内为电子游戏开发商和发行商提供一系列的翻译，测试，音频，客户关怀，工程和美术制作服务。我们在中国有9家工作室，分别位于北京，上海，燕郊，青岛，大连，郑州，昆山，成都和长沙，我们为众多业内优秀的游戏开发商提供包括但不限于：2D概念设计，3D模型制作，骨骼绑定，CG动画制作等服务。我们倡导“高接触”的服务模式，组织方式精简灵活，工作程序清晰分明，制作流程运用自如，项目管理井然有序，资源规划更是得心应手。 良好的沟通能力，使我们有别于其他供应商，并得到了客户们的一致认可。对我们来说，沟通不仅仅是说英语而已，而是把工作与文化相结合，相互渗透、深层交融的过程。 作为追求全面发展的先驱企业，多年的客户合作使我们已经积累了相当丰富的专业知识，以满足不同客户的各类技术和工作流程的需求。