职责描述:Overview1.Identify, develop, and implement with full ownership of improved processes and inter****s which best manage all Bruker NSB instrumentation, assemblies, and parts both in and out of China in the most effective and cost efficient manner.2.Execute data pull from SAP/SFDC database and perform analysis using Excel/PowerPoint reporting to Regional Manager of Customer Support.3.Provides customer and internal field service support within the Bruker Nano Surfaces Business reporting to the Regional Customer Support Manager. This includes receiving direct customer and internal field service communication through phone, e-mail, website, SAP database and processing these requests in the most effective and efficient manner.Responsibilities1.Develop and implement plan to improve Bruker NSB instrumentation, assemblies, and parts, efficiency through customs, duties regulations, duties free warehousing set-ups to minimize customer downtime, inventory, and execution costs. 2.Develop and implement the optimal process to drive down lost assets, long cycle time for asset recovery, and inefficiencies in the process resulting in overall cost savings3.Develop, implement and maintain policies, procedures to reduce costs, streamline products, and implement solutions.4.Provide front line customer interface through phone/e-mail/web-site generating quotes, sales orders, equipment master updates, return of Bruker owned assets, transfer of technical requests to regional technical team all in a fast, efficient, effective, and customer centric manner.5.Execute data analysis and reporting as requested by the Manager, Regional Customer Support using SAP database pull and excel pivot tables and macros and PowerPoint for summary.6.Develop skill to become the SAP/SFDC database and process compliance team leader.7.Strives to improve processes and procedures for areas of responsibility.8.Work with BUs on implementing standard processes.9.Understands the financial impact of decisions on the business.任职要求:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1.Excellent communication and presentation skills with ability to speak with clarity and interface effectively with customer, management, and peers in both English and Chinese.2.Advanced working knowledge of Microsoft Excel required. Experience with MS Office Suite (specifically Power Point, MS Word, and Outlook) are a must.3.Proficiency with excel pivot tables and macros with Microsoft Office Specialist Excel Expert Certification highly desirable.4.Advanced working knowledge of SAP & SalesForce systems.5.Ability to multitask & team p****.6.Ability to develop excellent internal and external customer relationships.

布鲁克（纳斯达克股票代码：BRKR）是一家拥有50多年历史的全球性企业，我们研发制造的科学分析仪器能够帮助在生命科学、制药、生物技术、医疗与分子诊断研究、应用市场、纳米科技以及材料化学分析领域的企业与科学家们快速解决他们面临的多种多样的探索与应用的问题。我们提供的技术平台包括核磁技术、质谱技术、气相色谱技术、X射线技术、发射光谱、原子力显微镜、光学测量技术、荧光显微镜以及红外与拉曼分子光谱技术。我们的仪器系统在化学、生物、放射学、核设备与爆炸物探测领域有广泛的应用。布鲁克全球旗下由布鲁克Biospin、布鲁克CALID、布鲁克Nano三个业务集团以及布鲁克Energy & Supercon Technology业务部门构成。目前，布鲁克公司在全球范围内的30多个国家拥有70多家分公司与办事处，超过6500名全球员工在为布鲁克的持续发展贡献力量。2014年布鲁克的全球销售额达18亿美元。布鲁克进入中国市场已有40多年的时间，作为全球增长也是潜力的市场之一，中国市场一直受到总部的高度重视，近几年对中国的投资规模和支持力度也在不断增加。布鲁克中国的总部设立于北京，并在上海和广州设有分公司。同时北京和上海均设立了仪器应用培训实验室和售后服务中心。目前布鲁克中国拥有270名员工，2014年销售收入1.12亿美元。全球网址：