ITERO TRAINING SPECIALIST

This position is mainly responsible for supporting the iTero commercial integration with knowledge transfer, in-practice Ortho Training in APAC, internal training to Align and Distributor commercial organizations, external education in supporting the development of medical education materials. The process includes inter and communication with all customer facing functions to clarify all Cadent-Align inquiries and provide direct communication between APAC Align Technology, Cadent and Distributors to clarify inquiries. Focus will be on internal support as well as troubleshooting clinical issues for customers.

Essential Duties and Responsibilities
•Provide training to customers in the areas of IOS, iTero, IOC, Orthocad and trouble-shooting any of these software/hardware in their different inters with IDS or Clincheck software
•Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, Itero, IOC and Orthocad
•Conduct investigation and analysis of Clinical/Software/Hardware-related customer inquiries, complaints and trouble-shooting
•Accurately and thoroughly document information in the Company’s database(s) about each contact following defined parameters
•Ensure timely resolution to customer contact issue whether in-bound or out-bound
•Be to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
•Participate in weekly meeting with the team to identify issues, measure data and provide results
•Conduct occasional uations to the training provided to our customers by distributor personnel
•Follow up on IOS customers after the initial distributor has concluded to uate learning curve and if there are any needs of further follow ups or extra educational material

Additional Job Responsibilities
•Provide technical assistance to customers
•Provide training to internal customers and occasionally to distributor personnel or external customers
•Follow all departmental and company procedures as indicated in quality, administrative, or other systems
•Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources
•Participate in proactive team efforts to achieve departmental and company goals
•Perform other duties as assigned

EDUCATION and/or EXPERIENCE
•Bachelor Degree in Engineering / Life Science
•Minimum 2 years software/hardware help desk and/or front line customer service experience.
•Experience working in a team environment.
•Experience working in the Dental industry is highly desirable. Healthcare and Medical Device industry experience is a plus.

爱齐（上海）商贸有限公司是美国Align Technology Inc. 我们的产品为隐形牙套，是Align Technology专有的产品，在全球100多个国家销售，并于1998年通过美国食品药品管理局（FDA）审批。Align Technology Inc. 于2000年在美国纳斯达克上市，全球至今已经有几百万患者使用过Invisalign隐适美产品。
爱齐公司强调创新、以结果为导向、以客户与团队合作为中心、自我领导的能力与精神，为员工提供多元化的发展空间，并为员工创造学习、友好、合作、健康的工作环境。
我们在中国成立六年多，已经成功建立了市场品牌并开始商业运作，我们竭诚邀请充满工作激情，具有挑战精神的精英加入到我公司，共同创造你与公司的成功！