Responsibilities

- Lead the team in attaining its annual revenue and expense targets for key company accounts

- Support client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client service.

- Represent the client's "voice" to company functional areas.

- Identify opportunities to leverage the different company services to create integrated solutions that solve our clients' business issues.

- Lead and develop a high performing client service team to exceed client expectations. Ensure team is structured and resourced to deliver against client deliverable

- Mentor team members providing guidance on structuring, developing client relationships and identifying opportunities to enhance the value we provide to the client.

- Lead the contract renewal process for assigned clients


Requirements

- 7 to 10 years of experience in the IT services industry

- Excellent organizational skills with attention to detail

- A good team player with outstanding listening, presentation, and communication skills—both in written and oral English; knowledge of Mandarin, Japanese, or Korean is a plus

- Independent & Process oriented

步康（上海）软件有限公司是一家领先的电子商务解决方案供应商，尤其是和大中型的欧洲和中国企业有密切合作，为客户提供专家咨询和专业解决方案，从而促使他们从快速增长和丰富的中国互联网市场中获益。
我们主要是为客户提供已经被审核的，具有扩展性、安全性，且以PHP / MySQL和JavaScript为基础的，类似于Magento,Hybris和Demandward的开放性资源电子商务解决方案。凭借我们高效的项目管理和诚实开放的态度，即使是最复杂的项目要求，都能为我们的客户提供可信赖及有价值的解决方案。
在我们以知识为驱动的产业中，我们把员工/同事及他们的创造力和专业知识看作我们主要和最重要的资产。因此，我们的目标是保持我们比较低的层次分类，给公司内每个员工都有机会去迅速提高发展。通过培训，认证和继续教育，我们一直要力争成为中国最专业的电子商务解决方案供应商。