Job responsibilities:

•Overall customer support team coordination, including timely escalation on critical customer demands.
•Customer-oriented clarification of disruptions within the order processing, in particular regarding any changes of dates and quantities or queries regarding dates, return deliveries and transport damages.
•Monitor the sales result of all channels (mono and multi brand shops), provide the necessary support for any possibility to increase the sales.
•Work independently as all logistics contact window to customers
•Respond and service promptly to customer inquiries, plus troubleshoot and resolve customer complaints
•Set priorities for daily and weekly responsibilities
•Communicate and direct requests and unresolved issues to designated internal teams.
•Maintain customer databases.
•Follow up Franchisee and Wholesale order process: input, modification, cancellation and monitor the delivery and financial outstanding
•System operation: creation order confirmation and pro-forma invoice, price list management, merchandise allocation.
•Perform Sell through report on a monthly basis and other data analysis.
•Set up SOP for smooth operation with all customers.


Required experience:

-Mandarin native speaker and fluent in English.
-Social and outgoing, able to develop a network of customers
-Well rounded in the using of IT tools, email, MS office.
-A good negotiator with basic numeric skills.
-Be proactive to handle system abnormalities, and seek assistance from Italy headquarters Customer Service and IT teams.
-Analytical minded, and detail orientation for accuracy
-Appreciation for fashion and lifestyle products
-Excellent interpersonal skills and adaptability

Trussardi 集团于1911 年在贝加莫成立,创始人是Dante Trussardi,起初是一家生产和分销奢华手套的工厂。在短短几年内,这家公司凭借其高品质的原材料和持之以恒的精湛皮革工艺成为国际配饰市场上最杰出的公司之一,并很快成为英国皇室家族的官方供应商。
从最开始,Trussardi 就是卓越品质、精美风格、创新精神的象征。
Trussardi集团始终坚守着家族企业的价值观，来适应时代的步伐和当代的生活方式：现在，家族第四代继承人掌握着企业的缰绳，将品牌定位为休闲生活品牌，向人们展现意大利品质。
Trussardi 生活方式中的一个关键价值观便是致力于促进公众的参与。在这一价值观的指引下,集团于1996 年开设 Palazzo Trussardi Alla Scala——时尚界首家旗舰建筑，其中不仅包含展厅和精品店，还融入了咖啡馆和餐厅的概念。Trussardi集团进一步致力于发展现代文化：通过 Fondazione Nicola Trussardi 基金会这一游牧型机构，将艺术带入人们的日常生活，基金会多次在米兰城市各类历史悠久的空间和地标建筑中为国际艺术家举办展览，打造一个艺术王国。
2009 年，通过对 Palazzo Trussardi Alla Scala 进行重大结构翻新，Trussardi 集团重新定义了“旗舰建筑”的概念。Palazzo Trussardi Alla Scala 已成为一个表现品牌传统的文化枢纽。这座位于 Palazzo Trussardi Alla Scala 的建筑底层采用开放式的灵活布局，其中设有首家 Trussardi 概念店（不仅包含男女配饰，还提供居家用品和各式各样的珍贵兰花），一个为图像新闻界最具吸引力的媒体（主要涉及时尚和生活方式方面）提供的专属空间，以及 Café Trussardi——一个实验性的场馆，提供适合快节奏现代生活的精致餐饮。